Job Description

Guest Experience & Service:

• Welcome guests upon arrival with warmth, professionalism, and a genuine smile.
• Conduct personalized check-in and check-out procedures, ensuring efficiency and accuracy.
• Maintain an updated record of guest preferences and special requests to enhance personalized service.
• Anticipate guest needs and handle inquiries, complaints, and feedback promptly and professionally.
• Coordinate with other departments (Housekeeping, Food & Beverage, Concierge, Spa, etc.) to ensure guest satisfaction.
• Ensure all VIP guests receive special attention, amenities, and recognition throughout their stay.

Communication & Coordination:

• Maintain effective communication with Front Office, Concierge, and Guest Services teams.
• Update and communicate guest feedback and preferences to relevant departments.
• Handle guest correspondence, messages, and special requests (transportation, excursions, dining, etc.).

Administrative & Operational:

• Record and update guest profiles accurately in the property management system (PMS).
• Maintain guest history records for repeat and VIP guests.
• Prepare daily reports on guest arrivals, departures, and special occasions.
• Assist with room inspections for VIP arrivals and ensure readiness before check-in.

Brand Standards & Presentation:

• Uphold the resort’s image through professional grooming, positive attitude, and brand-appropriate behavior.
• Ensure compliance with company service standards, health & safety, and data privacy regulations.

Qualifications

Minimum 1–2 years’ experience in Guest Relations or Front Office role in a luxury or five-star hotel/resort, preferably within the UAE or GCC.