About the Role:
As the Guest Relations Officer, you will be the first point of contact for our guests across Airbnb, Booking.com, and other booking platforms. You will handle guest communications, coordinate check-ins and check-outs, and ensure a smooth and memorable stay. You will also contribute to business growth by onboarding new properties under Crescent Holiday Homes management.

Key Responsibilities:

• Manage guest inquiries and communication across Airbnb, Booking.com, and other platforms.
• Monitor, update, and optimize pricing strategies for occupancy and revenue.
• Coordinate with operations teams to manage check-ins and check-outs.
• Ensure guest satisfaction through prompt, professional, and friendly service.
• Source and onboard new holiday homes by working with property owners.
• Keep listings updated and attractive across all platforms.

Requirements:

• Bachelor’s degree in Hospitality, Business, or related field.
• 1–2 years of experience in hospitality, holiday home management, or customer service.
• Excellent communication and interpersonal skills.
• Strong multitasking and problem-solving abilities.
• Knowledge of Airbnb, Booking.com, or holiday home management systems.
• Positive, energetic, and self-driven personality.
• UAE driving license and access to a car or motorcycle (mandatory).