ESSENTIAL DUTIES & RESPONSIBILITIES:

We are looking for a Guest Relations Supervisor who can perform the below task

• Supervise and support the Guest Relations team in daily operations.
• Welcome and assist VIP and long-stay guests, ensuring personalized service.
• Handle guest inquiries, complaints, and feedback with professionalism and efficiency.
• Coordinate with other departments to fulfill guest needs and special requests.
• Maintain accurate guest profiles and preferences in the system.
• Conduct regular team briefings and training sessions.
• Monitor lobby and reception area standards and ambiance.
• Promote hotel services and loyalty programs.

QUALIFICATIONS:

• Minimum 2 years as Guest Relations in a hotel/hospitality industry
• Good command of the English and Russian languages. Other foreign languages (spoken) an advantage
• Good computer skills
• With pleasing personality

BENEFITS: Visa, Service Charge, Tips, Flight Ticket, Insurance, Career Progression, Accommodation and Duty Meals.

Job Type: Full-time