Full job description

Job Purpose

To deliver friendly, efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones

Key Responsibilities

• Greet and welcome customers confidently and professionally
• Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments
• Assist customers until a sales Consultant becomes available
• Follow up with customers two days after their visit to ensure a high level of customer service
• Capture walk-in customer details, enter them in the system as leads, and report daily to the line manager
• Create leads in Salesforce and transfer them to the Sales Consultant
• Ensure all leads are converted and report progress to the manager
• Generate leads from telephone inquiries and forward them to the Sales Team
• Ensure all incoming calls are answered within three rings and transferred to the right person within 45 seconds
• Submit showroom tracker, first visit survey reports, SSI reports, telephone inquiry reports, delivery follow-up reports, and other required reports in a timely manner
• Monitor and report any unusual activities occurring in the showroom
• Support the Delivery In-Charge/Delivery Manager with:
  • Receiving vehicles in Oracle and updating the Stock Ageing report (daily)
  • Arranging showroom display vehicles and updating the ageing report (weekly/biweekly)
  • Conducting physical stock checks (weekly)
  • Maintaining and handling test drives (daily)
  • Keeping records of maintenance for the fleet of test drive vehicles
• Prepare test drive vehicles for Sales Executives
• Collect and forward customer feedback to the Branch Manager daily
• Assist in coordinating required maintenance and support suppliers
• Maintain stock inventory of supplies and report to line manager regularly

Educational Qualification

• High school diploma or equivalent; a degree in Hospitality, Business, or a related field is a plus

Work Experience

• Minimum 1–3 years of work experience in a similar role

Competencies & Skills

• Proven customer service experience, preferably in a showroom, retail, or hospitality setting
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Ability to work under pressure and handle multiple tasks
• Professional and friendly demeanor with a focus on customer satisfaction
• Proficiency in Microsoft Office and showroom management software is preferred

Languages

• English required, Arabic desirable

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