Job Description

We are seeking a dedicated and customer-oriented Guest Relation Agent (Russian Speaker) to join our team in Abu Dhabi, United Arab Emirates. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and ensuring smooth operations from check-in to check-out.

• Greet and welcome guests with a warm, professional demeanor, serving as their primary point of contact throughout their stay
• Efficiently manage check-in and check-out procedures, ensuring accuracy and attention to detail
• Handle guest inquiries, requests, and concerns promptly and courteously, demonstrating empathy and problem-solving skills
• Provide comprehensive information about hotel facilities, services, and local attractions in Abu Dhabi
• Coordinate special guest requests, including room preferences, special occasions, and amenities
• Collaborate with other departments (e.g., housekeeping, maintenance, food and beverage) to ensure guest satisfaction
• Maintain up-to-date knowledge of hotel policies, promotions, and room availability
• Record and analyze guest feedback to contribute to improving overall guest satisfaction scores
• Anticipate guest needs and offer proactive assistance, going above and beyond to exceed expectations
• Promote hotel services, facilities, and upgrades when appropriate, enhancing the guest experience
• Ensure compliance with UAE hospitality standards and regulations

Qualifications

• Minimum of 2 years of experience in a customer-facing role, preferably in hospitality or front office
• Fluency in Russian and English; additional language skills are highly valued
• Excellent communication and interpersonal skills, with a friendly and empathetic demeanor
• Proficiency in hotel management software and Microsoft Office applications
• Demonstrated ability to multitask efficiently and remain calm under pressure
• Strong problem-solving skills and attention to detail
• In-depth knowledge of local attractions and cultural norms in Abu Dhabi
• Familiarity with UAE hospitality standards and regulations
• Flexibility to work shifts, weekends, and holidays as required
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to work collaboratively in a fast-paced, multicultural environment
• Professional appearance and demeanor, reflecting the hotel’s high standards

Additional Information