Full job description

Gift Shop Agent| Waldorf Astoria Dubai Palm Jumeirah

A Gift Shop Agent provides retail services for Guests to contribute to an overall exceptional experience in shopping as required.

What will I be doing?

As Gift Shop Agent, you will ensure guests satisfaction, to provide services for Guests to contribute to an overall exceptional experience. A Gift Shop Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

• Welcoming and assisting Guests in a timely and efficient manner
• Ensure an efficient retail shop experience for Guests, including suggesting and helping, as required
• Ensure that the Guests’ shopping experience is enjoyable so that they come back
• Assist to create return business which in turn generates business
• Attend appropriate training courses, when required, and assist with the Front Office team when required
• Maintain outstanding store conditions and visual merchandising standards
• Keeping the areas clean and well organized
• Accurately describe products features and benefits
• Maintaining a fully stocked store
• Assist other departments, as necessary.

What are we looking for?

A Gift Shop Agent serving Waldorf Astoria Hotels and Resorts are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Professional manner with an emphasis on hospitality and guest service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a Retail Shop in hospitality
• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
• Conflict resolution experience

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