Job Description

We are seeking an experienced and dynamic Front Office Supervisor to join our team in Ras Al-Khaimah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring exceptional guest experiences while leading and inspiring our front office team.

• Oversee daily front office operations, including check-in/check-out processes, guest inquiries, and concierge services
• Lead, train, and mentor front office staff to maintain high service standards and foster a positive work environment
• Collaborate with the Duty Manager to optimize staffing schedules and room inventory management
• Utilize Opera Cloud PMS expertly and train team members on its efficient use
• Handle guest requests and complaints promptly and professionally, ensuring guest satisfaction
• Promote and manage the Accor Live Limitless loyalty program as a dedicated Loyalty Ambassador
• Monitor and improve key performance indicators for the front office department
• Coordinate with other departments to ensure seamless guest experiences and efficient hotel operations
• Implement and uphold Accor’s vision and values throughout the front office team
• Stay informed about local attractions and services to provide personalized recommendations to guests
• Assist in managing department budgets and identifying areas for cost optimization
• Ensure compliance with all safety and security protocols in the hospitality industry

Qualifications

• High school diploma required; Bachelor’s degree in Hospitality Management or related field preferred
• Minimum of 3 years of supervisory experience in hotel front office or similar customer-facing role
• Proven leadership skills with the ability to motivate and develop team members
• Excellent communication and interpersonal skills, with a strong customer-focused mindset
• Proficiency in Opera Cloud PMS and Microsoft Office suite
• Demonstrated ability to handle high-pressure situations and resolve conflicts effectively
• Strong problem-solving skills and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Knowledge of revenue management principles and practices
• Familiarity with safety and security protocols in the hospitality industry
• Multilingual skills highly valued, with Arabic and English fluency preferred
• Adaptability to work in a multicultural environment and understand diverse guest needs
• Enthusiasm for the hospitality industry and commitment to delivering exceptional guest experiences