Job Description

Front Office Supervisor

• To lead and supervise the entire front office team of Heartists towards the attainment of the highest standards of service excellence in accordance with the company guidelines.
• To supervise the Front Office operations, including the Reception, CID, Guest Relations ensuring that the hotel standards and procedures are fully known and followed.
• To ensure appropriate stock level for the smooth run of the Front Office operations and to prepare requisitions accordingly.
• To daily implement and control the check lists
• To ensure a proper handover between the shifts.
• To up sell Rooms, Food and Beverage outlets and other facilities whenever opportunities arise.
• To be updated with the competitors’ offerings and rates.
• To liaise closely with the Sales and Reservations on rate management
• To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service
• To offer assistance at any time in the operations and to monitor, highlight and suggest improvements on any dysfunction
• To maintain an atmosphere of high morale and a happy working relationship among the team.
• To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs
• Takes responsibility for anticipating and meeting customer needs

Qualifications

• Diploma or degree in hospitality
• With at least 2 years relevant and similar work experience in a hotel
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

APPLY NOW