Full job description

Key Responsibilities:

• Supervise daily Front Office operations to ensure smooth and efficient service delivery in line with hotel policies and standards.
• Support the Front Office team in handling guest check-in, check-out, and reservations promptly and accurately.
• Ensure that all guest interactions are conducted professionally, courteously, and with genuine hospitality.
• Monitor staff performance, grooming, and adherence to service standards, providing coaching and support when required.
• Handle guest complaints and special requests effectively, ensuring issues are resolved to guests’ satisfaction.
• Conduct daily briefings, review arrivals and departures, and coordinate with other departments to ensure seamless guest experiences.
• Oversee cash handling, billing, and posting procedures to ensure accuracy and compliance with hotel policies.
• Maintain complete knowledge of room types, rates, and promotions to maximize occupancy and revenue.
• Support and assist in training Front Office staff to enhance service quality and team efficiency.
• Ensure the lobby and reception areas are clean, organized, and welcoming at all times.
• Prepare reports, monitor daily transactions, and support the Front Office Manager with administrative tasks as required.
• Act as Duty Manager during designated shifts, ensuring smooth operation and guest satisfaction.

Requirements:

• Female candidate, Arabic speaker preferred to cater to the needs of our diverse guest profile.
• Previous experience as a Front Office Supervisor or Senior Receptionist in a 4- or 5-star hotel.
• Strong leadership, communication, and problem-solving skills.
• Professional appearance, positive attitude, and commitment to delivering exceptional guest service.
• Excellent knowledge of front office systems and procedures, including reservations and cashiering.
• Proficiency in hotel management systems and Microsoft Office applications.
• Ability to multitask, handle pressure, and make sound decisions independently.
• Strong organizational skills and attention to detail.
• Flexibility to work various shifts, including weekends and public holidays.