Job Description

We are seeking an enthusiastic and customer-focused Front Office Supervisor to join our team in Dubai, United Arab Emirates. As a key member of our hospitality management team, you will be responsible for overseeing front desk operations and ensuring exceptional guest experiences.

• Lead and inspire the front office team, fostering a positive and professional work environment
• Supervise daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure the highest standards of customer service are maintained at all times
• Manage and resolve guest complaints promptly and effectively
• Coordinate with other departments to meet guest needs and expectations
• Oversee the accurate and timely completion of administrative tasks and reports
• Train and mentor new front office staff members
• Implement and maintain standard operating procedures for front office operations
• Monitor and optimize front desk performance metrics
• Assist in managing inventory and supplies for the front office area
• Ensure compliance with hotel policies, safety regulations, and local laws

Qualifications

• Previous supervisory experience in a front office or similar customer service role
• Extensive experience working in a hotel or resort environment
• Exceptional customer service skills with a positive and enthusiastic attitude
• Strong leadership and team management abilities
• Excellent time management and organizational skills
• Proficiency in hotel management software and reservation systems
• Outstanding communication skills, both verbal and written
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving skills with a detail-oriented approach
• Professional appearance and demeanor
• Flexibility to work weekends and varying shifts as required
• Familiarity with UAE hospitality standards and cultural norms
• Bachelor’s degree in Hospitality Management or related field preferred (not required)