Job Description

Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.

• Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines
• Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service
• Monitor and maintain appropriate standards of conduct among team members
• Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days
• Report operational defects and guest-related issues to management promptly
• Conduct and oversee training and cross-training initiatives within the department
• Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
• Ensure smooth communication between shifts and departments
• Resolve guest complaints and concerns efficiently and professionally
• Implement and maintain front office systems and procedures to optimize efficiency

Qualifications

• Proven experience in a front office or customer service role, preferably in the hospitality industry
• Strong leadership and team management skills
• Service-focused personality with a commitment to guest satisfaction
• Proficiency in Opera or similar property management systems
• Fluency in English; additional languages are a plus
• Excellent problem-solving abilities and attention to detail
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment
• Knowledge of hospitality industry best practices and standards
• Experience in training and developing team members
• Ability to multitask and prioritize effectively
• Flexibility to work various shifts, including weekends and holidays
• Bachelor’s degree in Hospitality Management or related field preferred (not mandatory)