Job Description

• Register and process check in for all arrivals.
• Handle guest checkouts efficiently and professionally.
• Update guest information into the computer after a complete check-in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
• Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time.
• Resolve guests’ complaints/ requests and liaise with the department concerned to ensure immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Check and convey message, mail, and package to Guests.
• Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned.
• Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each.
• Handle safe deposit boxes in accordance with policies and procedures.

Qualifications

• Experience working as a Receptionist in 5 star Hotels
• Customer-service & Data Entry experience.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Proficient in Microsoft office and Opera suite.
• Ability to work in flexible hours
• Highly responsible and reliable with a professional presentation
• Russian / Arabic speaker is an advantage.
• Can able to communicate confidently with the guests.

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