Job Description:

• Welcome guests warmly and create a positive first impression aligned with hospitality standards.
• Manage guest check-ins and check-outs efficiently and accurately.
• Handle guest inquiries, reservations, and requests with professionalism and courtesy.
• Answer phone calls, emails, and messages promptly.
• Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.
• Maintain guest records and update booking details in the system.
• Handle billing, payments, and basic cash transactions as required.
• Address guest concerns and escalate issues to management when necessary.
• Ensure the front desk and lobby area are clean, organized, and welcoming at all times.
• Follow hotel policies, safety standards, and service excellence guidelines.

Job Type: Full-time