What will I be doing?
As Front Office Receptionist, you will:

• Welcome guests with professionalism, warmth, and genuine hospitality.
• Handle check-in and check-out processes smoothly, ensuring accuracy and efficiency.
• Manage room allocations, reservations, and upgrades in line with guest preferences and hotel availability.
• Respond promptly to guest inquiries, requests, and complaints, ensuring every interaction exceeds expectations.
• Process payments, verify billing, and maintain accurate records in line with Hilton policies.
• Maintain strong knowledge of hotel services, facilities, and local attractions to provide tailored recommendations.
• Work closely with Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
• Uphold grooming, appearance, and service standards reflective of a luxury environment.
• Perform additional tasks as required to support the success of the Front Office team.

What are we looking for?
The ideal candidate will have:

• Previous experience in a Front Office or guest-facing role, preferably within luxury hospitality.
• Strong communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
• A professional appearance and confident, engaging manner.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and composed in high-pressure situations.
• A genuine passion for creating memorable guest experiences.

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