Full job description

Educational Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred)
• Relevant certifications (e.g., Certified Hotel Administrator, Front Office Management certification) are a plus

Experience:

• Proven experience (typically 2+ years) in front office operations or hotel reception management
• Experience in supervising staff and handling guest relations

Skills and Competencies:

• Excellent communication and interpersonal skills
• Strong leadership and team management abilities
• Customer service oriented with a professional demeanor
• Proficiency in hotel management software (e.g., OPERA, Fidelio)
• Good organizational and multitasking skills
• Problem-solving skills and ability to handle guest complaints effectively
• Knowledge of front office procedures, reservations, and billing systems
• Ability to work under pressure and adapt to a dynamic environment

Additional Requirements:

• Flexibility to work various shifts, including weekends and holidays
• Attention to detail and high levels of accuracy
• Knowledge of multiple languages is an advantage, especially in multicultural settings