Job Description

• Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices
• Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners
• Reviews arrival reports and VIPs to ensure all special requirements are met or exceeded
• Conduct colleague performance evaluations on a timely basis, including corrective action and coaching. Directly influences the future effectiveness of the hotel through involvement in recruitment, hiring, training & motivation of Front Office colleagues.
• Controls and provides feedback on labour and operational expenses
• Monitoring the daily financial goals of the hotel and rooms division, the financial goals of the department, the LQA, TrustYou and Forbes targets on a daily basis
• Produces yearly labour and capital budgets for Front Office, Raffles Service (PBX) and Business Center
• Develops, implements and maintains new incentives to motivate colleagues and maximize hotel revenue
• Ensures effective utilization & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget

Qualifications

• Bachelor’s degree in Hospitality Management or related field
• 5+ years of experience in hotel front office operations, including 2+ years in a managerial role
• Proven leadership skills with the ability to train, motivate, and mentor team members
• Excellent customer service skills and a passion for delivering exceptional guest experiences
• Strong financial acumen and experience in budgeting and revenue management
• Proficiency in Property Management Systems (PMS) and Microsoft Office Suite
• In-depth knowledge of front office procedures, revenue management principles, and industry best practices
• Excellent problem-solving, decision-making, and conflict resolution abilities
• Strong organizational and time management skills
• Ability to work flexible hours, including nights, weekends, and holidays
• Familiarity with the local tourism industry and attractions in the Bandung area
• Adaptability to changing priorities and ability to work well under pressure
• Strong communication and interpersonal skills to interact effectively with guests, staff, and management

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