Full job description

Job Title: Front Office Executive / Front Desk Officer

Department: Front Office

Reports To: Front Office Manager / Office Manager

Number of vacancies: 4 (Male and Female candidates may apply)

Key Responsibilities

• Welcome and assist guests, visitors, or clients in a polite and professional manner
• Handle check-in and check-out procedures (in hotels or service organizations)
• Manage phone calls, emails, and front desk inquiries
• Maintain visitor records, appointments, and documentation
• Coordinate with internal departments to meet customer needs
• Handle billing, payments, and basic accounting tasks if required
• Resolve guest complaints and provide prompt solutions
• Ensure the front office area is clean, organized, and presentable
• Shift-based work may be required

Skills & Qualifications

• Minimum 2 years of experience required
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Basic computer knowledge (MS Office, reservation systems)
• Good organizational and multitasking abilities
• Problem-solving and decision-making skills
• Russian language skills are preferred but not mandatory

Job Types: Full-time, Contract
Contract length: 24 months