Full job description

Job Summary

We are looking for a friendly, organized, and customer-focused Front Office / Customer Service Executive to manage daily reception activities, assist clients, and ensure smooth operations at our Padel facility. The ideal candidate should have strong communication skills, a positive attitude, and the ability to handle customer inquiries efficiently.

Key Responsibilities

• Greet and welcome members and visitors in a professional and friendly manner
• Manage front desk operations and reception area
• Handle customer inquiries via phone, WhatsApp, email, and in person
• Book Padel court reservations and manage scheduling systems
• Process payments, invoices, and receipts
• Assist with memberships, renewals, and promotional offers
• Coordinate with coaches and operations staff regarding bookings and events
• Maintain customer records and daily reports
• Handle complaints or issues politely and escalate when required
• Ensure the reception area is clean, organized, and presentable at all times

Requirements

• Previous experience in customer service, receptionist, or front office role (sports/fitness industry preferred)
• Excellent communication skills in English (Arabic is a plus)
• Basic computer knowledge (MS Office, booking systems, POS)
• Friendly personality with strong interpersonal skills
• Ability to multitask and work under pressure
• Professional appearance and positive attitude
• Flexibility to work evenings, weekends, and holidays

Preferred Qualifications

• Experience in sports clubs, gyms, or recreational facilities
• Knowledge of booking or CRM systems
• Sales or upselling experience is an advantage

Salary & Benefits

• Competitive salary based on experience
• Visa + Medical Insurance
• Annual Leave as per UAE Labor Law

Job Type: Full-time