About the job

Based at the Mandarin Oriental Downtown, Dubai within the Rooms department in Dubai, the Front Office Coordinator is responsible to oversee the daily administrative and operational functions of the Front Office. This role manages staff personnel matters, training, facility operations, and supports financial and administrative processes such as payroll and purchase requisitions. Front Office Coordinator reports to Front Office Manager.

As a Front Office Coordinator, you will be responsible for the following duties:

• Manage staff-related matters including attendance, scheduling, performance tracking, and training programs.
• Oversee facility operations and ensure compliance with safety and quality standards.
• Process payroll, purchase requisitions, and other administrative transactions accurately and timely.
• Coordinate with other departments to maintain seamless operational flow.
• Maintain records, reports, and documentation related to staff and operations.
• Support management in implementing policies and improving operational processes.

As a Front Office Coordinator, we expect from you:

• Senior School qualification with at least 2 years of experience in a 5-star hotel environment.
• Minimum 1 year of experience in Front Office operations.
• Prior experience in the Middle East hospitality industry is an added advantage.
• Proficient in Microsoft Office, PSMS, and other front office systems.
• Strong customer service focus with attention to detail and ability to manage multiple tasks.
• Excellent communication skills in English; Arabic proficiency is a plus.

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