Full job description

Responsibilities:

• Handle guest check-in and check-out efficiently and accurately.
• Manage room assignments, key issuance, and reservation updates in the PMS.
• Welcome guests warmly and provide prompt assistance with all inquiries.
• Answer calls, handle emails, and coordinate guest requests with other departments.
• Maintain lobby standards, guest relations, and overall service quality.
• Handle cash, card payments, deposits, and billing transactions correctly.
• Coordinate closely with Housekeeping and Engineering for room readiness.
• Resolve guest issues professionally and escalate when necessary.
• Maintain accurate shift handovers and daily operational records.
• Follow hotel policies, grooming standards, and SOPs at all times.

Requirements:

• Minimum 1 year hotel Front Office experience (mandatory).
• Knowledge of PMS systems (MyCloud preferred but not required).
• Strong communication skills in English & Hindi.
• Customer-service mindset with professional attitude.
• Ability to work in rotational shifts.
• Must be currently in UAE and ready to join immediately.

Job Type: Full-time