Full job description

We are looking for a friendly, organized, and professional Front Office Associate to join our team. As the first point of contact for guests and visitors, you will play a key role in creating a welcoming and efficient front office experience. This position requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Responsibilities:

• Greet and welcome guests or clients in a warm and professional manner
• Answer phone calls, respond to inquiries, and redirect calls as needed
• Perform check-in/check-out procedures (for hotel/clinic settings)
• Maintain front desk organization and cleanliness
• Manage bookings, appointments, or room reservations
• Handle payments and issue receipts/invoices
• Resolve guest issues or escalate them to the appropriate department
• Maintain accurate records and reports
• Assist with administrative tasks as needed

Qualifications:

• Previous front desk, receptionist, or customer service experience preferred
• Strong communication and interpersonal skills
• Basic computer skills (MS Office, reservation systems, etc.)
• Ability to remain calm and professional under pressure
• Detail-oriented and well-organized

Job Type: Full-time