Full job description

Job Responsibilities:

• Supervise and coordinate daily Front of House (FOH) operations to ensure smooth service.
• Lead, train, and motivate service staff to maintain high standards of customer service.
• Ensure guests receive a warm welcome and a positive dining experience at all times.
• Monitor staff grooming, punctuality, and adherence to company standards.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Coordinate closely with kitchen and bar teams to ensure timely and accurate service.
• Oversee table allocations, reservations, and seating arrangements.
• Ensure cleanliness and proper setup of the dining area before, during, and after service.
• Monitor inventory of service items (cutlery, crockery, linen) and report shortages.
• Assist in implementing service procedures, promotions, and special events.
• Ensure compliance with hygiene, health, and safety regulations.
• Support management with daily reports, staff scheduling, and operational requirements.
• Train new staff and provide on-the-job coaching to improve service quality.

Requirements & Experience:

• Proven experience as a Food & Beverage Supervisor or Front of House Supervisor.
• Strong leadership and communication skills.
• Good knowledge of food service standards and guest service etiquette.
• Ability to work under pressure in a fast-paced environment.
• Flexible to work shifts, weekends, and holidays.
• Immediate availability to join is preferred.

Job Type: Full-time