Full job description

Job description:

We’re on the lookout for a friendly, proactive, and customer-focused Receptionist / Front of House (FOH) to join our vibrant team at Warehouse Gym!

As the face of our gym, you’ll provide a welcoming and professional front desk experience for every member and visitor. From handling enquiries to supporting new member onboarding and driving membership growth, you’ll play a vital role in delivering exceptional service and contributing to our thriving fitness community.

Key Responsibilities

• Greet all members and visitors with a warm, professional, and energetic attitude
• Manage front desk operations, including phone calls, emails, and walk-in enquiries
• Support existing members with class bookings, account queries, and general assistance
• Conduct engaging gym tours for prospects and clearly explain membership options
• Drive membership sales through walk-ins, outbound calls, referrals, and follow-ups
• Accurately process new memberships, renewals, and transactions
• Ensure a smooth and welcoming onboarding experience for new members
• Maintain a clean, organized, and inviting reception area
• Collaborate with the team to achieve monthly sales and customer service targets
• Handle system updates, CRM entries, and membership paperwork efficiently

Qualifications & Skills

• Minimum 2 years of experience in sales, customer service, or front desk operations
• Strong communication and interpersonal skills with a friendly and approachable demeanor
• Sales-driven mindset with the ability to meet and exceed targets
• Organised, detail-oriented, and comfortable managing multiple tasks
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience with CRM/member management systems and POS tools
• Skilled in using email and team messaging platforms
• Comfortable with online booking and scheduling platforms
• Flexible to work shifts, including evenings and weekends
• A passion for fitness and a team-player attitude are highly valued

Job Type: Full-time