Full job description

About Us:
Melodica is the UAE’s largest music and dance institute with 25+ branches across the country. We are committed to providing exceptional customer service and a welcoming environment for our students and their families. We are now seeking a dynamic and experienced Front Desk Supervisor to oversee and elevate our front desk operations across all branches.

Key Responsibilities:

• Supervise, monitor, and support front desk operations across all 25+ branches.
• Ensure excellent customer service standards are consistently maintained at every branch.
• Conduct regular branch visits to evaluate service quality and provide on-site guidance.
• Train, mentor, and develop front desk staff on customer service excellence and sales conversion techniques.
• Collaborate with management to implement sales-focused initiatives and front desk best practices.
• Monitor daily front desk reports, sales performance, and client feedback to identify areas of improvement.
• Handle escalated customer concerns and resolve issues effectively.
• Work closely with branch managers to maintain smooth coordination between front desk and operations.

Requirements:

• Femaleapplicants only (as per role requirements).
• Bachelor’s degree or equivalent qualification.
• Valid UAE driving license (mandatory).
• Minimum 3–5 years of experience as a Front Desk Supervisor/Manager in the hospitality industry (preferably hotels).
• Strong background in customer service and sales supervision.
• Excellent leadership, training, and communication skills.
• Willingness to travel frequently across UAE branches.
• Professional, well-groomed, and customer-oriented personality