Key Responsibilities:

• Greet and assist patients at the reception and handle all incoming calls.
• Manage and schedule appointments accurately.
• Handle inquiries and follow-ups through Facebook, Instagram, WhatsApp, and other online platforms.
• Convert leads and inquiries into confirmed bookings to achieve set monthly targets.
• Coordinate daily with the marketing team to update lead status and maintain reports.
• Ensure timely follow-ups with potential and existing patients.
• Provide excellent customer service to enhance patient satisfaction and retention.

Requirements:

• Prior experience in a call center, front desk, or customer service role.
• Fluency in English and Arabic (mandatory).
• Proven ability to handle and convert leads across multiple digital platforms.
• Experience in an aesthetic or dermatology clinic is highly preferred.
• Organized, proactive, and motivated to achieve monthly targets.
• Must be able to manage both in-person and online interactions effectively.
• Candidates who can join immediately are preferred.