Full job description

Responsibilities:

Greeting and Welcoming: Warmly welcome all visitors, clients, and employees as they arrive at the office or call in. Provide a professional and courteous first impression.

Answering Calls: Manage a multi-line phone system, answer incoming calls promptly, and direct them to the appropriate person or department. Handle general inquiries and provide accurate information.

Appointment Scheduling: Coordinate and manage appointments and meetings, ensuring the schedule is organized and updated regularly. Notify staff of any changes to their schedules promptly.

Check-in and Check-out Procedures: Register guests and visitors, issue visitor badges, and ensure all necessary sign-in procedures are followed. Maintain a log of visitors and inform employees of their arrival.

Mail and Email Management: Receive and distribute incoming mail, packages, and faxes. Monitor general email inquiries and forward them to the appropriate departments.

Maintain Reception Area: Keep the reception area tidy and presentable at all times. Ensure reading materials and brochures are available for visitors.

Security and Access Control: Monitor access to the building, control entry through a security system, and ensure that visitors adhere to the company’s security policies.

Support Administrative Tasks: Assist with various administrative tasks, including data entry, filing, and maintaining office supplies.

Customer Service: Provide exceptional customer service to all individuals visiting or contacting the company. Address inquiries professionally and efficiently.

Handle Emergencies: Remain calm and composed in emergency situations. Follow established protocols and inform the appropriate personnel as needed.

Assist Other Departments: Collaborate with other departments to provide support as required, such as coordinating meetings or events.

Requirements:

• High school diploma or equivalent.
• Proven experience as a receptionist or in a customer-facing role is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• Proficient in using office equipment, such as a multi-line phone system and basic computer skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Polite, friendly, and professional demeanor.
• Punctual and reliable with a strong work ethic.

Join our dynamic team and be the face of our organization. If you are a highly motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we would love to hear from you!

Job Type: Permanent