Full job description

• Greeting and Welcoming Guests: Act as the first point of contact, providing a friendly and professional welcome.
• Answering Inquiries: Provide information about hotel services, amenities, local attractions, and directions.
• Handling Complaints: Address guest issues and concerns in a timely and professional manner, escalating to supervisors when necessary.
• Providing Local Information: Offer recommendations for restaurants, transport, and other local services to enhance guest experiences.

Front Desk Operations & Administration

• Check-in/Check-out: Process guest check-ins, assign rooms, issue keys, and manage the check-out process.
• Reservation Management: Handle room reservations made via phone, email, or online systems and make necessary changes.
• Payment Processing: Take payments for bills, process credit card information, and maintain accurate financial records.
• Record Keeping: Maintain accurate guest records, booking details, and other administrative documentation.
• Using Systems: Operate hotel management software, multi-line phone systems, and other office equipment.

Collaboration & Problem-Solving

• Liaising with Other Departments: Work with housekeeping, room service, and other teams to ensure guest requests are met and issues are resolved.
• Escalating Issues: Refer complex or critical guest concerns to supervisors or appropriate departments for resolution.
• Maintaining the Front Desk: Ensure the front desk area is clean, organized, and welcoming at all times.

Job Type: Full-time