Full job description

We are looking for a warm, professional, and well-presented National Only Receptionist to be the first point of contact for our Aesthetic Clinic. The ideal candidate will ensure an exceptional client experience by providing a welcoming atmosphere, managing appointments, and supporting the smooth day-to-day operations of the clinic.

Key Responsibilities

• Greet clients and visitors warmly, ensuring a professional and friendly experience.
• Manage the front desk, including answering phone calls, emails, and WhatsApp inquiries.
• Schedule, confirm, and manage client appointments through the clinic’s booking system.
• Maintain patient confidentiality and handle client records with care.
• Assist with billing, payments, and daily cash/transaction reconciliation.
• Coordinate with doctors, nurses, and therapists to ensure smooth operations.
• Keep the reception and waiting area clean, organized, and welcoming.
• Handle client queries, complaints, or concerns in a polite and professional manner.
• Support administrative tasks such as filing, data entry, and stock requests when required.

Requirements

• Previous experience as a receptionist/front desk executive (experience in aesthetics/healthcare preferred).
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and a customer-service-oriented mindset.
• Proficiency in Microsoft Office and appointment booking systems.
• Fluency in English