Full job description

Qualifications & Skills:

• Previous experience in hospitality, front desk, or receptionist role (holiday homes or hotels preferred).
• Proficiency in WinhMS software (training can be provided if needed).
• Strong communication skills in English (Arabic or other languages is a plus).
• Customer service-oriented, friendly, and professional demeanor.
• Ability to multitask, work under pressure, and handle guest concerns effectively.
• Basic knowledge of accounting/finance for handling guest payments.
• Proficiency in MS Office (Word, Excel, Outlook).

Work Conditions:

• Full-time position with flexible working hours, including weekends and holidays.
• Based at the Holiday Homes office/reception desk.

Key Responsibilities:

• Greet guests warmly upon arrival and assist with check-in and check-out procedures using WinhMS software.
• Manage guest reservations, cancellations, and modifications in the system.
• Handle phone calls, emails, and online inquiries in a professional and timely manner.
• Provide guests with information about the property, nearby attractions, and services.
• Coordinate with housekeeping and maintenance teams to ensure units are ready for guest arrivals.
• Process payments, issue receipts/invoices, and maintain accurate financial records in the system.
• Address guest complaints or concerns promptly and escalate issues when necessary.
• Ensure compliance with company policies, safety standards, and local regulations for holiday homes.
• Maintain a neat, organized, and welcoming reception/front desk area