Full job description

Job Title: Customer Care Officer / Receptionist
Location: Polyclinic – Al Wasl Road, Jumeirah, Dubai

Job Summary
We are looking for a Customer Care Officer (Receptionist) to join our polyclinic team. The ideal candidate will be customer-focused, well-organized, and able to communicate fluently in both Arabic and English while managing front-desk and patient coordination tasks efficiently.

Key Responsibilities

• استقبال المرضى والترحيب بهم بطريقة مهنية ولبقة
• Manage front desk operations, appointments, and patient inquiries
• Handle phone calls, WhatsApp messages, and walk-in requests professionally
• Coordinate with doctors, nurses, and internal departments
• Maintain accurate patient records and basic administrative documentation
• Ensure a smooth patient flow and high level of customer satisfaction

Requirements

• 1–2 years of experience in customer care, reception, or front-desk roles
• Previous experience in healthcare, clinics, or service industry is an advantage
• Fluency in Arabic and English (spoken and written) is mandatory
• Strong communication and interpersonal skills
• Presentable, professional, and service-oriented attitude
• Basic computer skills (appointments systems, email, messaging platforms)

What We Offer

• Professional and supportive working environment
• Opportunity to grow within a healthcare setting
• Competitive salary package based on experience

How to Apply
Interested candidates may submit their CV

Job Type: Full-time