Full job description

Position Summary:

The Front Desk Agent is responsible for providing professional and efficient guest services, including check-in, check-out, and handling guest inquiries. The role ensures adherence to hotel policies and standards while coordinating with relevant departments to support a seamless guest experience.

Key Responsibilities:

• Greet guests upon arrival and ensure a seamless check-in process.
• Handle reservations, room assignments, and payment processing.
• Provide information about the hotel, its services, and local attractions.
• Respond promptly to guest inquiries, requests, and complaints.
• Maintain accurate guest records, including updating profiles and billing details.
• Coordinate with housekeeping and maintenance to fulfill guest requests.
• Ensure the front desk area is tidy, organized, and stocked with necessary supplies

Qualifications, Skills, and Abilities:

• Hospitality degree or certification
• Previous experience in guest relations or a related field
• Knowledge of local attractions and events

Requirements:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and multitask
• Strong problem-solving and conflict resolution skills
• Familiarity with hotel operations and service standards
• Ability to work varied shifts, including evenings and weekends

Job Type: Full-time