Full job description

Key Responsibilities

• Greet and welcome guests promptly and courteously upon arrival.
• Manage guest check-in and check-out efficiently, following hotel policies and procedures.
• Handle room reservations, cancellations, and modifications through the Property Management System (PMS).
• Assist guests with inquiries, requests, and complaints, ensuring timely resolution and guest satisfaction.
• Provide information about hotel facilities, services, and local attractions.
• Coordinate with Concierge, Housekeeping, and other departments to meet guest needs.
• Handle guest payments, deposits, and billing accurately.
• Ensure proper handling of guest messages, mail, and parcels.
• Update and maintain guest records in the PMS.
• Balance cash float and perform shift closing as required.
• Monitor room availability and keep close coordination with Housekeeping and Reservations.
• Follow all safety, security, and emergency procedures.
• Maintain a clean, professional, and organized front desk area.

Key Skills & Competencies

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional grooming and presentation.
• Problem-solving and conflict resolution skills.
• Ability to work under pressure in a fast-paced environment.
• Proficiency in hotel software systems (e.g., Opera PMS) and MS Office.

Qualifications & Experience

• High school diploma or equivalent; degree in Hospitality Management is an advantage.
• Minimum 1–2 years of front desk or guest service experience, preferably in a hotel.
• Proficiency in English; knowledge of additional languages is an asset.
• Flexible to work shifts, weekends, and holidays.