Job Description

• To promote efficiency, confidence, courtesy and an extremely high standard of social skills.
• To generally promote and ensure good inter-departmental relations.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To assist the Assistant Manager / Food & Beverage Operations Manager in any task outlined/detailed by him/her.
• To take time and get to know the guests, and to be committed to service excellence.
• To provide service that is sincere, warm and enthusiastic, ensuring the guests satisfaction.
• Monitor’s duty schedules for the respective team.
• Works towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.
• Ensures that under no circumstances the entrance door is left unattended.
• Contributes to meet / maximize the monthly revenue budget for the respective outlet.
• Works in close cooperation with the Kitchen and Stewarding as well as the restaurant cashiers to ensure a smooth running operation.
• He / she conducts / attends regular training sessions with the assigned team in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up selling, etc.
• To report any equipment failures/problems to the Maintenance Department.
• To pass any maintenance requests to the Maintenance Department.
• To participate in any Training/Developments schemes as recommended by senior management.
• Ensures the proper appearance (condition of uniforms) and grooming of assigned staff.
• Handles the welcome of arriving guests and their sitting through the hostess, takes over, if she is not available.
• Maintains a professional / friendly relationship with the outlet patrons to ensure their well-being.
• Makes himself / herself familiar with all menus, promotions and other relevant issues concerning the outlet (product knowledge).
• Contributes to the upkeep of the outlet’s database of regular guests.
• Reports cleanliness and maintenance issues to the immediate Supervisor or the departments concerned.
• Resolves guests’ complaints directly or consults with immediate Supervisor.
• Does all mise en place work according to a whole day service requirements.
• Prepares all store requisitions for signature (operating material, food products and beverages) and ensures the accurate delivery of goods.
• Attends regular departmental meetings and conduct’s briefings (on behalf) and contributes to an open communication within the assigned team.
• Familiar with the outlets menu and promotional activities.
• Familiar with the company’s internal policies and safety procedures.
• Carries out other related assignments or tasks entrusted by the Food & Beverage from time to time.
• To have a complete understanding of and to adhere to Accor policy relating to Fire, Hygiene, Health and Safety.
• Be familiar with all related company documentation and especially with the relevant Operational Standards Manual for the department.
• To carry out any other reasonable duties and responsibilities as assigned.
• Daily log book
• Vacation schedules yearly

Qualifications

• Service – focused personality is essential and a passion for everything food and beverage
• Previous experience in a similar leadership role is an asset
• Strong interpersonal and problem solving abilities and the ability to lead by example
• Has a critical eye for detail.

Additional Information

• Service focused personality is essential
• Previous experience in a similar role is an asset
• Strong interpersonal and problem-solving abilities and the ability to lead by example.

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