Full job description

Key Responsibilities:

• Staff Management: Recruit, train, schedule, motivate, and manage F&B associates, ensuring proper grooming and adherence to service standards.
• Customer Service: Ensure exceptional guest experiences by addressing complaints, resolving issues, and collecting feedback.
• Operations & Quality Control: Oversee service flow, coordinate with kitchen/bar, monitor food/drink quality, and ensure timely order delivery.
• Inventory & Costs: Manage stock levels, order supplies, control inventory costs, and monitor labor costs.
• Hygiene & Safety: Enforce health, safety, and sanitation regulations.
• Reporting: Prepare reports, monitor sales, and assist with budgets and promotions.

Essential Skills:

• Leadership, Communication, & Problem-Solving
• Customer Service & Interpersonal Skills
• Organizational Skills & Attention to Detail
• Knowledge of Health & Safety Regulations
• POS Systems & Inventory Management

Typical Qualifications:

• High school diploma (hospitality/management diploma preferred)
• Previous supervisory experience in F&B

Job Type: Full-time