Full job description

Key Responsibilities:

• Greet guests warmly upon arrival and create a welcoming first impression for all diners.
• Manage reservations, walk-ins, and seating arrangements to optimize table turnover and guest satisfaction.
• Escort guests to their tables in a courteous and professional manner while presenting menus and providing basic menu guidance.
• Maintain an organized and efficient host/hostess desk, ensuring all reservation logs, seating charts, and guest lists are up to date.
• Communicate guest preferences, special requests, and seating needs to the service and management teams.
• Assist in coordinating waitlists during busy periods by providing accurate wait-time estimates and keeping guests informed.
• Ensure the entrance, lobby area, and hostess stand are clean, tidy, and visually appealing at all times.
• Support the service team by monitoring table status, coordinating turnover, and ensuring smooth flow of guests in the dining area.
• Handle guest inquiries, complaints, or concerns professionally and escalate issues to the supervisor when needed.
• Promote hotel facilities, dining outlets, special offers, and ongoing events to enhance the guest experience.
• Assist with setting up and organizing special events, theme nights, or group dining arrangements as required.

Requirements:

• Previous experience as an F&B Hostess or Guest Relations Associate in a 4- or 5-star hotel or upscale restaurant.
• Excellent communication, interpersonal, and guest service skills with a warm and engaging personality.
• Professional appearance, positive attitude, and strong customer-focused approach.
• Ability to handle high guest volumes, multitask effectively, and remain calm under pressure.
• Basic knowledge of reservation systems, seating management, and guest service standards.
• Team player with strong organizational skills and attention to detail.
• Flexibility to work in shifts, including weekends, evenings, and public holidays.
• Familiarity with food and beverage concepts, dietary restrictions, and hygiene practices is an advantage.