Job Description

• Assist the F&B Supervisor whenever required
• Supervise and coordinate activities of Heartists personnel
• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professionally.
• Ensure consistent high-level service and customer satisfaction
• Manage Heartists schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns promptly
• Maintain inventory and report needs for supplies and equipment
• Train new Heartists and conduct regular team meetings
• Implement and monitor health and safety protocols

Qualifications

• High school diploma or equivalent
• Minimum 2 years of experience in a supervisory role in F&B service
• Strong understanding of hospitality service standards
• Excellent communication and leadership skills
• Ability to manage stressful situations and resolve conflicts
• Detail-oriented with a focus on customer satisfaction
• Excellent organizational and team management skills
• Flexibility to work various shifts, including evenings and weekends

Additional Information

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