What We’re Looking For

• Previous experience in a similar role, managing a diverse team, in a Luxury Hotel environment in the UAE. Previous service experience is beneficial.
• Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
• ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
• Comprehensive understanding of Health and Safety Regulations, and Security Procedures.
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
• A Positive and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
• Strong understanding of Industry Regulations is beneficial.
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.

Key Responsibilities

• Passionately commits to delivering ‘FIVE-Styled’ Service, valuing time as the new luxury, and exceeding even the highest Guest Expectations.
• Engages closely with Guests, extending warm greetings and providing Personalised Assistance, with a particular focus on VIP Guests and Long-Stay Patrons, ensuring an Unforgettable Experience.
• Initiates engaging conversations with Guests, offering general assistance and curating a Bespoke Experience.
• Extends a breathtaking welcome to VIP Guests and esteemed Corporate Clients upon their arrival, setting the tone for a truly Extraordinary Journey at FIVE.
• Manages, documents, and swiftly resolves all Guest Complaints, ensuring that every concern is handled with the utmost Care and Attention to Detail.
• Presides over the Hotel Lobby and other Public Areas, especially during busy periods, creating a ‘FIVE-Star’ Atmosphere.
• Seamlessly coordinates the Services and Special Amenities provided to our cherished Long-Stay Guests, creating a Next-Level Experience tailored to their needs.
• Understands all Credit Procedures, ensuring their efficient and precise application.
• Keeps abreast of FIVE Products, Services, Policies, and Emergency Procedures, reflecting a commitment to excellence.
• Manages and conducts Health and Safety Procedures, including fire walks and food safety investigations to maintain our industry-leading standards.
• Monitors and evaluates Guest Satisfaction Reports, implementing visionary actions to elevate the guest experience.

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