About the job

Based at the Mandarin Oriental Downtown, Dubai within the Concierge Department in Dubai, the Doorman is responsible for achieving guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling, delivering, and storing of guests’ luggage, communication of information and handling guest requests. Doorman reports to Assistant Guest Services Manager.

As a Doorman, you will be responsible for the following duties:

• Greet guests upon arrival and departure, assist with luggage, open car and hotel doors, help with taxis, and escort guests to express elevators.
• Oversee street traffic outside the hotel, maintain cleanliness and order at the entrance, and ensure proper alignment of equipment and supplies.
• Handle department keys, radios, and phones securely; remain in assigned post; and communicate effectively with the front office team.
• Adhere to hotel policies, safety standards (FLHSS&E), and maintain professional posture and demeanor at all times.
• Promote a positive team environment, engage in regular communication with other departments, and participate in staff meetings to support operational goals.
• Engage guests warmly, collect preferences, resolve complaints or refer them appropriately, and create memorable experiences aligned with MOHG Legendary Quality Experiences.

As a Doorman, we expect from you:

• Senior School qualification or equivalent, with at least 3 years of experience in a 5-star hotel and a minimum of 2 years in a Door or Bell role.
• Prior experience in the Middle East hospitality sector is considered an advantage.
• Excellent verbal and written communication skills in English; additional language skills, particularly Arabic, are preferred.
• Proven ability to understand guest needs and deliver high-level customer service independently.
• Strong interpersonal, organizational, and multitasking skills, with attention to detail in a fast-paced environment.
• Physically capable of standing for extended periods and available to work flexible shifts, including evenings, weekends, and holidays.