Key Responsibilities

• Handle incoming calls from patients, families, and clients with professionalism and empathy.
• Assess urgency of calls, triage requests, and dispatch ambulances or healthcare staff as required.
• Monitor and track ambulance movements, ensuring efficient response times.
• Communicate with drivers, paramedics, nurses, and doctors to coordinate field operations.
• Maintain accurate call logs, dispatch records, and operational reports.
• Assist in scheduling, rostering, and coordination of healthcare staff.
• Support operations management in day-to-day activities and ensure compliance with company policies.
• Uphold confidentiality and patient data protection at all times.
• Provide administrative support including documentation, reporting, and follow-up of cases.

Requirements

• Previous experience as a Dispatcher, Call Center Agent, or Operations Coordinator in healthcare, ambulance, or emergency services is highly desirable.
• Strong communication skills in English and Arabic (additional languages are an advantage).
• Ability to remain calm, professional, and decisive under pressure.
• Familiarity with emergency response procedures, healthcare operations, and dispatch systems.
• Proficiency in computer systems, MS Office, and call-handling software.
• Strong organizational and multitasking abilities.
• Willingness to work in shifts, including nights, weekends, and holidays.