Full job description

• Minimum 1 year experience in Banking Collection & Recovery
• Contact debtors via phone, email, and letters to collect outstanding payments, maintaining a professional and respectful approach.
• Negotiate realistic and mutually beneficial payment plans with clients.
• Maintain accurate records of all communications and transactions for transparency and effective follow-up.
• Assess debtor financial situations to tailor collection strategies and maximize recovery.
• Educate debtors on payment options and the consequences of non-payment while fostering positive relationships.
• Monitor accounts to track payment progress and proactively follow up on overdue balances.
• Collaborate with legal teams as needed to initiate debt recovery while ensuring regulatory compliance.
• Generate reports on collection activities, success rates, and trends to enhance overall strategies.
• Stay updated on industry regulations and best practices to ensure ethical and legal compliance.
• Participate in training programs to continuously enhance skills and adopt new collection techniques.
• Fluency in English is required.
• Non-Arabic staff preffered.

Job Type: Full-time