Full job description

• Contact debtors through phone calls, emails, and letters to collect outstanding payments while maintaining a professional demeanor.
• Negotiate payment plans with clients, ensuring that agreements are realistic and mutually beneficial.
• Maintain accurate records of all communications and transactions in the database for transparency and follow-up actions.
• Assess debtor financial situations to tailor collection strategies effectively, aiming for maximum recovery.
• Educate debtors about their payment options and the consequences of non-payment while fostering a positive relationship.
• Monitor accounts to track payment progress and proactively follow up on overdue accounts to prevent escalation.
• Collaborate with legal teams when necessary to initiate debt recovery processes and ensure compliance with regulations.
• Generate reports on collection activities, success rates, and trends to help improve overall collection strategies.
• Stay updated on industry regulations and best practices to ensure ethical and legal compliance in all collection efforts.
• Participate in training and development programs to enhance skills and stay informed about new collection techniques.

Job Type: Full-time