Full job description

– Key Responsibilities:

• Manage large amounts of incoming phone calls, emails, or chat inquiries.
• Identify and assess customers’ needs to achieve high satisfaction levels.
• Provide accurate, valid, and complete information by using the right tools/methods.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions and process customer accounts.

– Requirements:

• Exceptional verbal and written communication skills in English (Arabic is a plus).
• Proven customer support experience or experience as a Client Service Representative.
• Patient, empathetic, and able to handle high-pressure situations.

Job Types: Full-time, Permanent, Contract