Full job description

We are seeking a dynamic and experienced Customer Support / Customer Service to lead our operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services.

Responsibilities:

– Lead, manage, and motivate the customer service team to achieve service excellence and performance targets.

– Develop and implement effective customer service policies, procedures, and best practices tailored to the parking management industry.

– Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement.

– Handle complex customer inquiries and resolve escalated issues promptly and professionally.

– Collaborate with other departments to align customer service strategies with overall business goals.

– Recruit, train, and develop customer service staff to build a competent and customer-focused team.

– Manage customer service budget and resources efficiently to maximize operational productivity.

– Ensure compliance with local regulations and company standards in all customer service activities.

Requirements:

– Proven experience as a Customer Support / Customer Service or similar leadership role, preferably within the parking management or related customer service industry.

– Strong leadership skills with the ability to inspire and manage diverse teams.

– Proficiency in call center software, CRM systems, and performance metrics analysis.

– Ability to work in a fast-paced environment and handle multiple priorities effectively.

– Strong problem-solving skills and a customer-centric approach.