Full job description

Role Overview:
Supervise front-of-house staff and ensure excellent customer service across box office, ushers, and concession areas.

Key Responsibilities:

• Lead and support customer service team
• Manage daily operations and staff schedules
• Handle customer inquiries and complaints
• Ensure cleanliness, safety, and service standards
• Coordinate with management for events and promotions

Requirements:

• 2–3 years of customer service experience (cinema/hospitality/retail preferred)
• Supervisory or team leader background
• Good communication skills
• Basic computer knowledge
• Flexible to work shifts, weekends, and holidays

Job Type: Full-time