Full job description

The Customer Service Executive is responsible for ensuring a positive and smooth experience for patients and visitors at Padra Medical Centre by handling inquiries, appointments, registrations, and service-related concerns with professionalism and empathy.

Key Responsibilities

• Greet patients and visitors courteously and assist them with registrations and inquiries
• Schedule, confirm, and manage patient appointments efficiently
• Handle incoming calls, emails, and walk-in queries related to services, doctors, and timings
• Coordinate with doctors, nurses, and internal departments to ensure smooth patient flow
• Address patient complaints and escalate issues appropriately for quick resolution
• Maintain accurate patient records in the Hospital Management System (HMS/CRM)
• Explain hospital services, procedures, and billing-related information clearly to patients
• Support billing and insurance coordination as required
• Ensure compliance with hospital policies, patient confidentiality, and service standards
• Collect patient feedback and support service quality improvement initiatives

Required Skills & Competencies

• Excellent communication and interpersonal skills
• Strong customer service and problem-solving abilities
• Empathy and patience while dealing with patients and attendants
• Ability to multitask in a fast-paced healthcare environment
• Basic computer skills (HMS, CRM, MS Office)
• Team-oriented with a professional attitude