Key Responsibilities

• Handle inbound and outbound chats and calls to assist users on the platform.
• Promote platform features, offers, bonuses, and promotions to increase user activity and engagement.
• Support users with account registration, deposits, withdrawals, and general queries.
• Work towards achieving daily, weekly, and monthly performance targets.
• Maintain accurate records of leads, conversations, and user interactions.
• Use Excel for tracking data, updating reports, and monitoring performance.
• Provide professional, empathetic, and persuasive communication to ensure a positive customer experience.

Requirements

• Previous customer service or telesales experience preferred (experience in gaming or fintech domains is a plus).
• Fluency in Gujarati, Telugu, Kannada, and Hindi is mandatory.
• Basic knowledge of Excel (data entry and formulas).
• Strong communication and problem-solving skills.
• Comfortable working in rotational day shifts.
• Immediate joiners preferred.

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