Job Summary:

The Customer Service Receptionist & Personal Assistant will serve as the first point of contact for tenants and clients, ensuring excellent customer service and efficient administrative support. This role involves managing front-desk operations, supporting tenancy procedures including Ejari registration and renewal, coordinating with the accounts team for rent collection, and assisting in day-to-day tasks as per the company’s SOP.

Key Responsibilities:

• Customer Service & Front Desk:
• Greet visitors and tenants professionally and warmly.
• Handle incoming calls, emails, and WhatsApp inquiries.
• Maintain an organized and welcoming reception area.
• Respond to tenant queries and escalate issues to relevant departments when necessary.
• Tenancy & Contract Management:
• Prepare and renew tenancy contracts in coordination with the Real Estate team.
• Ensure timely registration and renewal of Ejari as per Dubai Land Department regulations.
• Maintain an up-to-date record of lease agreements and expiration dates.
• Assist in documentation and compliance following the company SOP.

Coordination & Follow-up:

• Liaise with the Accounts/Finance team for rent payment follow-up and receipt coordination.
• Maintain communication between departments to ensure smooth operational flow.
• Track rent due dates and notify tenants accordingly.
• Personal Assistant Duties:
• Provide daily administrative support to the Real Estate Manager or CEO.
• Schedule meetings, manage calendars, and prepare documents or reports when needed.
• Handle confidential information with integrity and discretion.
• Ensure proper filing (digital & physical) of all tenancy-related documents.
• Generate periodic reports on tenant inquiries, contract renewals, and rent collections.

Qualifications:

• Bachelor’s degree or Diploma in Business Administration or related field.
• Minimum 2 years of experience in a customer service or real estate support role.
• Knowledge of Ejari procedures and Dubai tenancy regulations is preferred.
• Strong communication and interpersonal skills.
• Fluent in English; knowledge of Arabic is an advantage.
• Proficiency in MS Office and CRM software.

Key Competencies:

• Customer-focused with a pleasant demeanor.
• Strong organizational and multitasking abilities.
• Attention to detail and ability to follow SOPs.
• Professional conduct and a proactive attitude.