Full job description

Key Responsibilities

• Conduct comprehensive document checks and verifications in accordance with the standards and guidelines of the Embassy/Consulate of India.
• Promote Value-Added Services (VAS) to customers in a professional and informative manner.
• Provide exceptional customer service, maintaining politeness, clarity, and professionalism at all times.
• Verify that all required documents are complete and accurate before submission.
• Stay constantly updated on any procedural or policy changes issued by the Embassy of India.
• Assist customers with form filling and ensure all application details are properly entered.
• Explain the post-submission process clearly, including how to track applications.
• Conduct a final review of applications, ensuring there are no errors or missing details.
• Handle day-end cash tallying and accounting with accuracy and integrity.
• Maintain full compliance with BLS International’s behavioral standards, ethics, and process guidelines.

Requirements

• Bachelor’s degree (any discipline).
• Excellent communication and interpersonal skills.
• Minimum 1 year of experience in customer service.
• Prior experience in the visa or travel industry is preferred.
• Flexibility to work in shifts or extended hours as required.
• Must hold a valid visa (Spouse / Family / Freelance).

Perks & Benefits

• Annual leave entitlement as per company policy.
• Annual airfare allowance provided.
• Opportunity to work in a multicultural, professional environment.
• Career growth and training opportunities within an international organization.

Job Type: Full-time