Full job description

• Respond promptly to customer inquiries via phone, email, and in person.
• Handle complaints and provide appropriate solutions within agreed time limits.
• Maintain accurate customer records and update information in the system.
• Assist in processing orders, applications, transactions, and service requests.
• Coordinate with internal departments (Sales, Accounts, Operations) to resolve issues.
• Ensure customer satisfaction by following up on pending issues and service delivery.
• Prepare reports on customer feedback, complaints, and resolutions.
• Comply with company policies, standards, and service-level agreements (SLAs).
• Identify opportunities to improve service quality and efficiency.

Office location: Ajman/ Dubai