Full job description

We are looking for a reliable and detail-oriented Customer Service Representative to join our customer services team. This role is primarily work from home and focuses on handling online customer service queries, managing e-commerce platforms, and assisting with product listings.

The ideal candidate must have excellent written English, basic IT knowledge, and be comfortable working with online systems and marketplaces.

Key Responsibilities

• Respond to customer enquiries via online platforms (eBay, website, email, live chat, etc.)
• Handle pre-sales and after-sales customer service queries professionally and promptly
• Resolve customer issues, returns, and order queries efficiently
• Assist with creating, updating, and managing online product listings
• Ensure accurate product information and descriptions are maintained
• Update internal systems with customer interactions and order notes
• Work closely with the wider team to ensure high customer satisfaction
• Follow company processes and service standards at all times

Essential Requirements

• Excellent written English (this is a must)
• Previous experience in customer service, preferably online or e-commerce based
• Comfortable working from home and managing workload independently
• Basic IT knowledge, including:
• Using computers confidently
• Online platforms and web-based systems
• Email, spreadsheets, and basic data entry
• Good attention to detail and organisational skills
• Ability to communicate clearly and professionally with customers

Job Type: Full-time